“We could not have had a worse experience. What started out as a routine check up ended with the technician disabling our furnace. After inspecting our furnace, he determined that since it was older and had a crack, it would need to be replaced. He talked to my husband and I ( we are both in our seventies) , asked questions about what we may want in a new furnace and told us that we would be sent an estimate. He left late on a Friday afternoon on one of the coldest days of the year without mentioning that he disabled our furnace. He left his number, but would not return our call once we discovered that we had no heat. The next morning when we reached someone, we were told that it was emailed in our service call receipt that our furnace was disabled. This was a terrible and unprofessional way to treat someone. For anyone to not explain a situation to the customer and simply walk out and leave them without heat is unacceptable . Needless to say that we will never do business with them his company and will be glad to share my experience with anyone who asks.”
“Garrett was here today to check my system. He did a wonderful job! While he was here he assisted in setting up the wifi feature of my thermostat!
“These guys are polite and professional. In my experience over the last 4 years, they have also been very thorough identifying issues from the system installation.”
“Had a problem with a/c yesterday and Rudy Cools sent out a technician early this morning to check it out. Added refrigerant to system and checked out operation. I’ve had them out before and they also installed a new system on different part of the house a couple of years ago. Strongly recommend.”
“My A/C system needed to be replaced, and Rudy Cools walked me through the process. Technicians were on time. Communication with the front office is excellent.”