“We could not have had a worse experience. What started out as a routine check up ended with the technician disabling our furnace. After inspecting our furnace, he determined that since it was older and had a crack, it would need to be replaced. He talked to my husband and I ( we are both in our seventies) , asked questions about what we may want in a new furnace and told us that we would be sent an estimate. He left late on a Friday afternoon on one of the coldest days of the year without mentioning that he disabled our furnace. He left his number, but would not return our call once we discovered that we had no heat. The next morning when we reached someone, we were told that it was emailed in our service call receipt that our furnace was disabled. This was a terrible and unprofessional way to treat someone. For anyone to not explain a situation to the customer and simply walk out and leave them without heat is unacceptable . Needless to say that we will never do business with them his company and will be glad to share my experience with anyone who asks.”