“We could not have had a worse experience. What started out as a routine check up ended with the technician disabling our furnace. After inspecting our furnace, he determined that since it was older and had a crack, it would need to be replaced. He talked to my husband and I ( we are both in our seventies) , asked questions about what we may want in a new furnace and told us that we would be sent an estimate. He left late on a Friday afternoon on one of the coldest days of the year without mentioning that he disabled our furnace. He left his number, but would not return our call once we discovered that we had no heat. The next morning when we reached someone, we were told that it was emailed in our service call receipt that our furnace was disabled. This was a terrible and unprofessional way to treat someone. For anyone to not explain a situation to the customer and simply walk out and leave them without heat is unacceptable . Needless to say that we will never do business with them his company and will be glad to share my experience with anyone who asks.”
“Garrett was here today to check my system. He did a wonderful job! While he was here he assisted in setting up the wifi feature of my thermostat!
“These guys are polite and professional. In my experience over the last 4 years, they have also been very thorough identifying issues from the system installation.”
“Had a problem with a/c yesterday and Rudy Cools sent out a technician early this morning to check it out. Added refrigerant to system and checked out operation. I’ve had them out before and they also installed a new system on different part of the house a couple of years ago. Strongly recommend.”
“My A/C system needed to be replaced, and Rudy Cools walked me through the process. Technicians were on time. Communication with the front office is excellent.”
“Great service from Rudy Cools! Our tech Bill quickly located and fixed the condensation drainage issue, then he explained everything clearly so we can troubleshoot things if we ever need to. Muchas gracias RC!”
“Our dryer vent was replaced and rerouted to be more efficient. Guys did any excellent job, were quick and cleaned up any mess that was made. They took their time to explain everything they did. All three guys were friendly and courteous. Will definitely use Rudy Cools in the future and would highly recommend.”
“Exceptional service, very responsive to emails and very quick turn around time from first contact to service. Couldn’t recommend them higher”
“Really good bunch! They’re always on time & they know their stuff. Best of all, there’s no pressure to buy anything, especially something you don’t need. They simply advise when elements need replacing. Very nice & pleasant people too.”
“An amazing company to work with. Employees are very friendly and easy to work with. Each customer gets that one on one quality of service you don’t seem to find with larger companies. Highly recommend Rudy Cools”
“Our heat went out last night and we scheduled a next day appointment. Bill was our service repairman. He arrived on time and was very nice, thorough in his job and answered all our questions. We have used Rudy Cools in the past and have always been pleased with their quick response time and easy going manner. Never pushy and just tells it like it is. I appreciate that!”
“I am thrilled with the work that Rudy Cools did for me. The 3 workers were a well oiled team and I love what they did. I now have a heater/air conditioner company that I will call without hesitation and that I will recommend to everyone I know. The price was great, the job was well done and the workers were diligent and knowledgeable.”
They are the most responsive and helpful company. Called on a weekend and they were here within a few hours. Christopher was fantastic and communicated every thing he was doing. Highly recommend!